Frequently Asked Questions

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What is the best type of carpet or rug to buy?

This is a tricky question as everything is relative to price. The important thing is to inquire about the quality of the pile and fibers that make up the carpet. Various fibers have different qualities. Our experience is that natural fibers such as wool and other animal hair are more durable and look better for a longer period. However, these are usually very much more expensive than synthetic fibers. This does not mean that synthetic carpets won't satisfy you. They will, but nature is always the best.

What carpet maintenance is required of the general householder?

Regular vacuuming is highly recommended. Make sure to vacuum your carpets, upholstered furniture and drapes at least once a week in order to keep abrasive dust particles down to a minimum. However, remember to ensure maximum removal of all harmful dust, mites and allergens, regular professional cleaning is essential.

How can I remove stains and blotches from my very expensive oriental rug and carpets?

Many stubborn stains can be removed by wetting out the area and blotting up the stain. Care should be taken not to let the stain run onto a larger area. Always blot the wetted area with an absorbent paper towel or clean white cloth. Do not rub or brush as this can cause irreversible color running and pile damage as well as set the stain. Some stains cannot be removed using normal household cleansers. Do not treat stubborn stains with more vigorous mechanical action or potentially dangerous chemicals. Consult Carpet Cleaning Burlingame, CA. We know what to do.

My carpet has bleached or faded spots, can you correct that?

If there is color loss in the carpet, it may be able to be spot dyed, or Carpet Cleaning Burlingame, CA can do a carpet repair for you by replacing that area of carpet with another piece from our stock.

I wish to lay down wall-to-wall carpets, but am afraid of high maintenance costs. Should this concern me?

Once you have decided to make the investment and install wall-to-wall carpeting, you should be prepared for professional cleaning services at least once a year. While this seems to be an expensive proposition, it is far cheaper than replacing sections of your carpet that have suffered excessive wear and tear because abrasive dust particles were left on the carpet for too long a period of time. So, the answer is empathically NO! Protect your investment. It's worth it.

My wall-to-wall carpet has stains in various places (These include ink, food and beverage stains). How can I remove them?

Many stubborn stains can be removed by wetting out the area and blotting up the stain. Care should be taken not to let the stain run onto a larger area. Always blot the wetted area with an absorbent paper towel or clean white cloth. Do not rub or brush as this can cause irreversible color running and pile damage as well as set the stain. Some stains cannot be removed using normal household cleansers. Do not treat stubborn stains with more vigorous mechanical action or potentially dangerous chemicals. Consult Carpet Cleaning Burlingame, CA. We know what to do.

What are the chances of my expensive Chesterfield suite getting damaged if I trust it to a cleaning company?

Firstly, and most importantly, make sure that the company you choose has the professional; expertise to handle your requirements. Don't entrust your furniture to fly by night organizations, which offer ridiculously cheap services and come without any recommendations. Ask the company for recommendations and check them out. Upholstery cleaning requires using the right equipment and cleaning agents and wrongful applications will have disastrous results.

How long must I wait before I can walk on my carpets again?

For many people having their carpets cleaned creates anxiety because they need to be able to walk on them again soon. When we clean your carpets you will need to stay off them as much as possible for the first six hours. We do have a new quick dry process that you can ask for. This will allow you to be able to walk on them again in about two hours.

Carpet Cleaning Burlingame, CA recommends that you wait a full 24 hours before you remove foam blocks or plastic tabs that have been added. You don’t want your furniture to be damaged if the fibers aren’t all the way dry yet. When you have pets and children, the sooner you can get things back to normal the better. We strongly recommend that you ask about our quick drying option to help you keep things in balance.

Who needs to move the furniture?

This really depends on who you are having the work completed by. Carpet Cleaning Burlingame, CA is more than willing to move out items including couches, tables and chairs. We can’t move heavy objects though such as TV’s and entertainment centers. The liability issues involved are too complex for us to take part in that.

What if there are hardwood floors underneath my carpeting?

This won’t be a problem because the technology we use at Burlingame, CA Carpet Care doesn’t get the backing of your carpet wet. As a result there will never be any type of damage that occurs to the hardwood that is under it. We also offer a special hand cleaning process for your oriental rugs or other types of woven rugs. They are too delicate to do with the traditional equipment we can bring to your home.

Is it true that after your carpets are clean they are more likely to get dirty fast?

This isn’t necessarily the fact on the matter but it depends on what is used. Many types of shampoos used on them can leave behind a residue. As a result these chemicals end up attracting more dirt like a magnet. Carpet Cleaning Burlingame, CA uses the most advanced procedures and environmentally safe products. Therefore your carpets will stay clean and residue free after we clean them for you.

Is it possible to get rid of the odors my pets have left in my carpets?

Pets can be a great asset to your family but they tend to leave bad odors in the carpets. When they urinate on carpets it is hard to remove the smell because it seeps through to the backing and even the padding. This can also lead to bacteria being able to grow in that area of the carpet. The coloring of the carpet can change as a result of this as well.

Don’t worry though because Carpet Cleaning Burlingame, CA has techniques to take care of it. We target all the aspects of these problems including each layer of the carpet. We use sanitizers to kill bacteria as well so the smell won’t come back again a few days after we are done. We can’t always save your carpet but we will look at it and let you know what the options are for resolving the problem.

Can Berber be professionally cleaned?

Carpet Cleaning Burlingame, CA is one of the few professional companies out there that will clean Berber. It is often misclassified as a fabric but it is actually a type of weave. It features loops that are made out of wool or nylon. It has to be cleaned more intensely because there can be accumulations of dirt and debris around these loops. Carpet Cleaning Burlingame, CA is able to get all of that removed for you so don’t stress about it.

Can you get all of the stains out of my carpet?

There are very few types of stains that could be in your carpet that we can’t completely remove. If we can’t take care of them, we can help you find a good solution. Some of them may require a specialized type of treatment that is more intensified. If the stain has been there for a very long time or you have used various types of ineffective cleaners on it then it can be more difficult.

However, we are always up for the challenge and we won’t give up until we have exhausted all of our resources on them. With the expert training our technicians have they can take a look at it, identify the type of fiber material, and let you know what the realistic outcome may be.

How can wool be cleaned?

At Carpet Cleaning Burlingame, CA we have specialized products that we use when it comes to cleaning wool. We have plenty of experience working with it so don’t be stressed out about it. Since we use both a low temperature and a low amount of pressure it is going to maintain its shape. We are also very careful when it comes to the drying process for wool.

Is it possible to clean Haitian fabrics made from cotton?

Carpet Cleaning Burlingame, CA has special tools that allow us to work with cotton like this. Depending on the situation we may recommend that it is dry cleaned. We will be glad to take a look at it and then let you know what we recommend.

What can be done with materials including silk, micro fiber, and chintz?

Carpet Cleaning Burlingame, CA is proud to say we are also experts when it comes to cleaning these types of materials. We can do an excellent job for you. These materials also dry within a 1 to 3 hour time frame.

Which is the best cleaning method to use?

There are both wet and dry cleaning methods that are very good to use. Keep in mind that when we say dry cleaning there is some water involved in the process. Basically we will spray our product onto the carpet and then use padding to remove it. Carpet Cleaning Burlingame, CA always makes sure that no residue that can attract dirt and debris is ever left behind either.

Carpet Cleaning Burlingame, CA personally likes to be able to clean carpets with the use of steam. This involves a cleaner being placed on the carpet and then hot water is used to rinse all of it out. The temperature of the water is about 120 degrees Fahrenheit so it is a very powerful method of cleaning. For rinsing the water can be up to 240 degrees Fahrenheit. We like to use it because it cleans carpets very well. It is also a method that will be accepted under the terms of most carpet warranties.

Client Testimonials

100% Satisfied

5 5 1
If you are looking for a super carpet cleaning job, call Carpet Cleaning Burlingame, CA. I would recommend them to anyone. I have a baby, a toddler and two cats… Believe me… I have a lot of stains on my carpets. Carpet Cleaning Burlingame, CA was able to get all the stains out and I'm completely satisfied with the results. They were very patient and polite. There's nothing better than a clean carpet

Amazing Service!

5 5 1
Carpet Cleaning Burlingame, CA did a fantastic job with my carpet. They were timely, efficient and left my stained carpet looking practically new.

Professional Services!

5 5 1
I never realized how dirty my rug was until Carpet Cleaning Burlingame, CA came to clean it. The difference was unbelievable. Now my rug looks like new again. The service was amazing; they know exactly what kind of care my rug needed.

Great Work

5 5 1
I was very pleased with the cleaning provided by Carpet Cleaning Burlingame, CA. They were polite and efficient and all stains were completely removed. I would use this company again and would recommend them to friends

Awesome Services

5 5 1
We have had Carpet Cleaning Burlingame, CA clean our office carpets on several occasions. The pride they take in a job well-done is something rarely seen these days. Their work is vastly superior to any other carpet cleaners we have had in the past.

Professional Services!

5 5 1
Working with Carpet Cleaning Burlingame, CA was great. They did such a wonderful and timely job on one of my oriental rugs, I sent eleven more. The customer service and response time was fast. All of my rugs were beautifully clean and back in one week I recommend Carpet Cleaning Burlingame, CA without reservation. Thanks!!!!

Great Cleaners!

5 5 1
Carpet Cleaning Burlingame, CA does an incredible job. I only planned on them cleaning my living room, but when I saw what a great job they did and how my carpet colors came to life, I couldn’t help it and had them clean my other two rooms!!! Amazing job!!! Thanks a million!

My Rug is New Now!

5 5 1
The Persian rug had an area of bleeding and "roughness" that almost looked untreatable. I am very happy to say that you were able to restore the rug, exceeding our expectations. Thanks again for your great work in saving our rug. We would contact you again in the future.

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For a free assessment call your Burlingame, CA Carpet Cleaning PROS representative at : 650-273-0183 or contact us via the contact form

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